The Messages/Queues menu selection in the left pane gives you access to two sections: Message Log and Message Queues.
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Message LogThe Message Log contains an entry for every message that your users send or receive. It lists the date and time the message was processed, the sender and recipient, and the subject of the message. It also lists the result of the delivery attempt, such as whether or not it was delivered, quarantined, or refused, and if it wasn't delivered it gives you a reason, such as the sender was blacklisted, the message contained a restricted attachment, or the like. Finally, each entry also lists the size of the message and its Message Score. From the Message Log you can view the details of each message, including the transcript of its delivery and the message's content and source (when available). You can also mark messages as spam or non-spam to help refine SecurityGateway's Bayesian Learning features and more accurately categorize messages.
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Message QueuesThis section provides links to four different message queues: User Quarantine, Administrative Quarantine, messages Queued for Delivery, and Bad Messages. •The User Quarantine is a holding queue for incoming messages that do not pass SecurityGateway's various Security features when a given feature is configured to place failed messages into quarantine instead of reject them or simply tag them. Users can log in to SecurityGateway and view the contents of their quarantine folder, and from there choose to view the messages, delete them, or release them from quarantine to be delivered normally. •The Administrative Quarantine is similar to the User Quarantine, but it is for outbound messages and messages containing viruses. Only Administrators have access to the Administrative Quarantine. •Queued for Delivery is a queue for all messages waiting to be delivered, including those that were undeliverable and are currently in the retry system. From this page you can view any message in the queue, bounce a message back its sender, stop a message's delivery, or immediately retry delivery of a selected message or all messages in the queue. •The Bad Messages queue is for messages that could not be delivered due to some fatal processing error, such as a message caught in a recursive loop, causing it to reach the Maximum message hop count. From the Bad Message queue you can view any message in the queue, try to bounce a message back its sender, delete a message, or immediately retry delivery of a selected message or all messages in the queue. |
