The Message Log contains an entry for every message that you send or receive. It lists the date and time the message was processed, the sender and recipient, and the subject of the message. It also lists the result of the delivery attempt, such as whether or not it was delivered, quarantined, or refused, and if it wasn't delivered it gives you a reason, such as the sender was blocklisted, the message contained a restricted attachment, or the like. Finally, each entry also lists the size of the message and its message score. The message score is used internally by SecurityGateway to determine the likelihood that a message is spam.
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Not all users will have access to the Message Log. |
There are several buttons on the toolbar at the top of the Message Log that you can use to perform a number of tasks:
•Refresh—Click this button to refresh the message log to display entries that may have been added since you started viewing the log.
•Search—Use the extensive search feature to filter the message log to display only specific messages. You can search the log based on whether the message was inbound or outbound, search for specific text in any header, search all dates or a range of dates, and more. To search the message log: click Search on the toolbar to open the search window, then choose your search criteria, and finally click the Search button in that window to perform the search. The search results will appear in the Message Log. To hide the search window while retaining the search results in the log, click Search on the toolbar again. When you are finished with your search, click Cancel in the search window to return the Message Log to normal.
•Details—Select a message and then click this button to open the Message Information screen. This screen has three tabs: Transcript, Message, and Source. The Transcript tab contains a transcript of the delivery process, which is a technical log detailing the communication between SecurityGateway and the server or client sending the message. The Message tab contains the actual content of the message. This may or may not be available depending on how old the message is, whether or not the message was delivered successfully, and whether SecurityGateway is set to retain that data. The Source tab contains the message's source, including the message's headers, html code, and so on. The source may not be available if the message is old or SecurityGateway is not set to save that information.
•Redeliver—Select one or more messages from the list and then click this button to redeliver them. Use Ctrl+Click or Shift+Click to select multiple messages. This option can only be used when the message's content has not been deleted from the database.
•Spam—Select a message and click this button to mark the message as spam. This can help SecurityGateway more accurately identify spam messages in the future. This button may not be available in some situations or if SecurityGateway is not set to support this option.
•Not Spam—Select a message and click this button to mark the message as non-spam. This can help prevent SecurityGateway from mistakenly identifying legitimate messages as spam in the future. This button may not be available in some situations or if SecurityGateway is not set to support this option.
•Allowlist—Select an entry and click this button to add the sender or recipient to your allowlist.
•Blocklist—Select an entry and click this button to add the sender or recipient to your blocklist.
